Not all customer service is good…

So I was at the printer yesterday to have a few signs for the fireworks stands made. (Yes, I do a bit of everything… this year we have 3 stands) I went into the local print shop that can do large format printing, and walked up to the counter. Now the normal person I work with I have a great raport with, and I have no problems. Well there was someone who obviously didn't work with people that often who was working the counter. I walked up and started talking about what I needed. Normally I'll write down the file names, and what I needed done, but I had to work and was running late and didn't do so, so I was trying to describe it as best I could. 

Needless to say, she made me feel like I had no idea what I was doing and that I had never walked into a place like that before. On the contrary. I do layout and design for a living. I've worked with bigger companies than them – I worked in a print shop in high school. I live for the smell

I ended up thanking her for her time, and told her I would take my business elsewhere, took my CD and left. I have a friend with a plotter who could do the work for me, but I don't like asking those kinda favors (though it should be ok, since I host him for almost nothing).

Well, I forgot that I had sent a file earlier that day via their website, and got a call from my regular person asking about the job, and I proceeded to tell her what happened, and that while I'm sure that I'll continue to use them in the future, they had lost today's business for sure.  

While I was at work at my other job, I had gotten a voicemail from the company. Turned out it was the person at the counter at the time – and they apologized.  Totally out of left field. It was actually kinda nice. Granted, they still won't get this job, but hey, at least I won't be totally against using them in the future.